By visiting or using the website of Ramada Olivie Nazareth Hotel (hereinafter: “the Company”), you agree that you have read and accepted this Privacy Policy and that you agree to the Hotel (hereinafter: “we” and/or “the Company”) using your personal information in connection with your visit to the website, booking orders, service-provider-customer relations, and making reservations in accordance with this Privacy Policy.
If you do not agree to all the terms below, please do not visit the website. You declare that you agree to this policy of your own free will and understand that you are under no legal obligation to give your consent or provide personal information to the network.
This Privacy Policy is written in the masculine form for convenience but applies equally to all genders.
Ramada Olivie Nazareth Hotel collects personal information and other information (as defined below) through:
1. Websites operated by Ramada Olivie Nazareth Hotel that you access via this Privacy Policy, including www.ramadanazareth.co.il and other sites owned or controlled by Ramada Olivie Nazareth Hotel.
2. Applications provided by the Company for use on your computers or mobile devices (hereinafter: “the Applications”).
3. Social Media Pages owned and controlled by Ramada Olivie Nazareth Hotel (collectively: “Social Media Pages”).
4. Offline interactions such as phone calls to the call center or visiting or staying as guests at Ramada Olivie Nazareth Hotel as described above.
The websites, applications, and social media pages are collectively referred to as “the Online Services,” and together with offline channels, they are referred to as “the Services.”
By using the Services, you agree to the terms of this Privacy Policy. Please read this Privacy Policy carefully.
Ramada Olivie Nazareth Hotel acts as the Data Controller of your personal information. The information you provide or will provide to Ramada Olivie Nazareth Hotel, whether orally or in writing, depends on your consent and will, and is not due to a legal obligation. However, if you do not provide the Hotel with the information or allow the Hotel to collect such information, the Hotel will not be able to provide you with the Services.
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Collection of Personal Information and Other Information
1. “Personal Information” means data that identifies you as an individual or relates to a specific person. Ramada Olivie Nazareth Hotel collects personal information such as: 1.1. Contact Information: Name, email address, mailing address, phone number, fax number, passport number, ID number. 1.2. Payment Information: Payment card details (digits and expiration date per PCI DSS rules), billing address, and bank account number. 1.3. Demographic Data: Age, gender, residence address, citizenship, and preferred language. 1.4. Family and Companion Information: Names and ages of children. 1.5. Reservation Information: Details of your reservation, stay, or visit to Ramada Olivie Nazareth Hotel (arrival and departure dates, purchased goods and services, personal preferences as defined below, phone calls made). 1.6. Special Requests: Information required to fulfill your special requests and/or special stay conditions (leisure activity preferences, companion name, number and age of children). 1.7. Guest Preferences: Personal interests, activities, hobbies, food and beverage choices, services, and requests you have informed Ramada Olivie Nazareth Hotel about or preferences learned about you during your visit. 1.8. Membership Information: Information related to loyalty club membership. 1.9. Geographic Information: Information based on geographic or other location. 1.10. Photos, Videos, and Audio: Collected via security cameras located in public areas of Ramada Olivie Nazareth Hotel, such as corridors and lobbies (CCTV and electronic key cards).
2. “Other Information” means data that does not reveal your specific identity or relate to a specific person. Ramada Olivie Nazareth Hotel collects other information such as browser and mobile device data, including IP address and data collected through cookies, pixel tags, and other technologies. This also includes aggregate data concerning guests’ stays at Ramada Olivie Nazareth Hotel, responses to promotional offers, and surveys.
3. In certain cases, Ramada Olivie Nazareth Hotel combines personal information with other information (such as combining a guest’s name with location). In such a case, the Hotel treats the combined information as personal information as long as it is combined.
4. If you provide Ramada Olivie Nazareth Hotel and/or the Companyโs service providers with information that includes personal information about third parties (for example, when making a reservation for someone else), you declare that you have received the third party’s consent to provide such information, are authorized to do so, and that the third party allows Ramada Olivie Nazareth Hotel to use the information in accordance with this Privacy Policy.
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How Personal Information and Other Information Are Collected
5. Online Services: When making reservations, purchasing goods or services, contacting the Company and its representatives in any way, posting on social media pages, joining a mailing list, or participating in surveys, feedback, competitions, or marketing offers, and when applying for employment at Ramada Olivie Nazareth Hotel.
6. Offline Visits and Interactions: When visiting or staying as a guest at Ramada Olivie Nazareth Hotel and when using services offered by the Hotel. Personal information is also collected when you participate in marketing events, promotional offers as guests of Ramada Olivie Nazareth Hotel and/or events hosted by the Hotel, or when you provide personal information in connection with a sales event promotion. Personal information about you is also collected via a closed-circuit television (CCTV) system placed for security purposes in public areas of Ramada Olivie Nazareth Hotel and through electronic key cards and other security systems.
7. Other Sources: Personal information is also received from third parties, including information from travel agents, loyalty programs, credit card companies, government authorities (to comply with legal requirements), survey companies, and service providers of Ramada Olivie Nazareth Hotel.
8. Automatic Information: When you use the websites and/or applications as defined above, Ramada Olivie Nazareth Hotel receives and stores information related to activity on the websites and applications, as well as additional automatic information collected from your browser and mobile device. For example, as is common on other websites, we receive certain information when your browser accesses the website, including IP address, browser type, operating system, mobile network data, viewed pages, and browsing times. This information is used for communication and service provision to customers.
9. Customer Service Centers: When you make a phone reservation or contact Ramada Olivie Nazareth Hotel via email, fax, online chat, or through customer service. This communication may be documented to ensure service quality and training.
10. Aggregate Information: Information that does not personally identify you or any other user.
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Use of Personal Information and Other Information
Ramada Olivie Nazareth Hotel uses personal information and other information for one or more of the following purposes:
11.1. Booking and Purchasing Services and Products: The Hotel processes information related to transactions you have engaged in with the Hotel, including via the websites (hereinafter: “Transaction Data”). Transaction data is processed to complete orders, provide goods and services, tailor Hotel services to your preferences, receive feedback about your stay, and maintain transaction records.
11.2. Guest Interaction: To offer services based on your preferences, information is collected before and during your stay at the Hotel. The information may be used for “loyalty” events that we or our partners may conduct from time to time.
11.3. Inquiry Responses: Ramada Olivie Nazareth Hotel processes information related to user inquiries (hereinafter: “Inquiry Data”). Inquiry data includes the content of the inquiry and related metadata (such as groups, meetings, and events). Inquiry data is processed for communication with you and record-keeping.
11.4. Business Purposes: The Hotel processes information for business purposes, including new product development, website improvement, service enhancement, usage trend identification, promotional campaign effectiveness evaluation, third-party performance assessments (such as travel agents), Hotel yield and occupancy forecasting, and compliance with commitments.
11.5. Administrative and Other Communications: Sending information to you regarding the website, changes in terms of use, changes in the privacy policy, or other administrative information (e.g., information about reservations you made, such as email confirmations, etc.).
11.6. Marketing and Promotions: Sending marketing and promotional messages about Ramada Olivie Nazareth Hotel and products and services we think will interest you, including spa and fitness services, bars, restaurants, and more.
11.7. Safety and Security: To ensure your health and safety, as well as the safety of other guests and Ramada Olivie Nazareth Hotel staff during your stay.
11.8. Legal Obligations: To comply with legal requirements, including laws, regulations, guidelines, and judicial proceedings.
11.9. Statistical Calculations: Ramada Olivie Nazareth Hotel uses personal and other information, all or part of it, to perform certain statistical calculations, some of which are displayed in applications, websites, and/or other services, provided they do not include identifiable information.
The legal basis for processing personal information is one or more of the following:
12.1. Consent.
12.2. Provision of Services.
12.3. Compliance with Legal Obligations: Including laws, regulations, orders, guidelines, judgments, and more.
12.4. Legitimate and Business Interest of Ramada Olivie Nazareth Hotel.
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Disclosure and Transfer of Personal Information and Other Information
13. Ramada Olivie Nazareth Hotel may disclose and transfer personal and other information as detailed below:
13.1. To any of the hotels listed in this Privacy Policy above to provide a better hospitality experience based on your personal preferences and experience related to the use of services provided by the Hotel during your previous visits.
13.2. To a representative or travel agent who provided us with personal information about guests (e.g., travel agent, companion, employer, or spouse).
13.3. To service providers of Ramada Olivie Nazareth Hotel. Examples of service providers include IT service providers, legal advisors, accountants, payment service providers, and more.
13.4. To business partners of Ramada Olivie Nazareth Hotel in the field of marketing and advertising to publish relevant advertisements to users on the website and encourage users to revisit the site. These partners will not use personal information for any other purpose except for direct marketing as stated, and you will always have the right to object to the above.
13.5. The Hotel may transfer personal and other information about you to third parties in the event of reorganization, merger, sale of assets or shares of any of the hotels listed in this Privacy Policy, joint venture, assignment of rights and/or obligations of any of the hotels listed in this Privacy Policy, transfer, or other disposition of the Hotel’s business and assets, in whole or in part (including liquidation and similar proceedings).
14. Ramada Olivie Nazareth Hotel may disclose personal and other information if deemed necessary: (a) to comply with legal requirements; (b) to comply with court orders during legal proceedings; (c) to respond to requests and inquiries from public or governmental authorities; (d) to enforce the terms of use; (e) to protect the Hotel’s business; (f) to protect the rights, privacy, safety, or property of the Hotel, guests, service users, and others; and (g) to enable the Hotel to seek remedies it is entitled to by law and/or agreement and to minimize its damages.
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Cross-Border Data Transfer
15. Generally, data processing is conducted within the borders of Israel. Data processing conducted by third parties or cloud services may be performed on servers worldwide, such as Microsoft Azure servers, Microsoft 365 servers, Amazon servers, and others.
16. However, some information may be held in a cloud outside the borders of Israel or the EU. The operator of these services is committed to complying with GDPR. In such specific cases, Ramada Olivie Nazareth Hotel ensures that appropriate measures are taken to secure personal information with an adequate level of protection.
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How to Access, Change, or Restrict the Use of Your Personal Information
If your residence is in the EU, the following provisions apply to you:
17. Right to Information: We strive to provide you with concise, transparent, clear, simple, and easily accessible information about the conditions for processing personal information.
18. Right to Access, Correct, or Delete Personal Information: We allow you to obtain confirmation from us whether your personal information is being processed and receive details about the processing conditions as mentioned, and to receive an electronic copy of the said information.
19. Right to Rectify Personal Information.
20. Right to Request Deletion of Personal Information: Subject to legal provisions and the following conditions:
20.1. The personal information is no longer necessary for the purposes for which it was collected, retained, and processed.
20.2. You request to withdraw your consent on which the processing of personal information was based, and there is no longer a basis justifying the processing of the said personal information.
20.3. You believe and can substantiate the claim that unlawful processing of personal information has been conducted.
20.4. The personal information will be deleted according to Ramada Olivie Nazareth Hotelโs obligation to comply with legal requirements.
20.5. Right to Restrict Processing of Personal Information: This right applies in several cases, particularly in the following situations:
20.5.1. In the case of a dispute about the accuracy of personal information.
20.5.2. If you believe and can substantiate the claim that personal information processing is unlawful, but you object to deleting personal information and demand restriction instead.
20.5.3. When the Company no longer needs personal information, but you require personal information to exercise, establish, or defend your rights.
20.5.4. When the decision regarding the legitimate interest of Ramada Olivie Nazareth Hotel outweighs your interests as the data subject.
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Right to Data Portability
21.1. If the basis for processing personal information is consent or contract, you are entitled to receive the personal information you provided to Ramada Olivie Nazareth Hotel in a common format and transfer this information to another controller.
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Right to Withdraw Consent
22.1. When the basis for processing personal information is consent, you may withdraw your consent as mentioned at any time through the means provided for this purpose (as detailed in this Privacy Policy). It should be noted that withdrawal of consent applies only to the future and does not apply to information processed before the withdrawal. For the removal of doubt, it is clarified that withdrawal of consent will not cast doubt on the legality of personal information processing conducted before the withdrawal of said consent.
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Right to Decide on the Fate of Personal Information After Death
23.1. You have the right to decide on the fate of personal information after death by providing general or specific instructions. Ramada Olivie Nazareth Hotel is obligated to respect these instructions. In the absence of instructions, the Hotel recognizes the possibility that heirs may exercise certain rights, particularly the right to access personal information if necessary for the rights of the deceased’s estate, the right to object to closing the deceased’s user accounts, and the right to object to processing the deceased’s information.
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Right to Lodge a Complaint with the Relevant Privacy Authority
24.1. If, despite Ramada Olivie Nazareth Hotelโs efforts to maintain the confidentiality and privacy of personal information, you feel your rights have been violated, you have the right to lodge a complaint with the relevant privacy authority. A list of authorities is available on the European Commission’s website.
25. If your residence is outside the EU (including Israel), you have the right to review and correct the information stored in Ramada Olivie Nazareth Hotel’s databases in accordance with Israeli law, including the Protection of Privacy Law 1981.
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Information Security
Ramada Olivie Nazareth Hotel takes reasonable organizational and technical measures to protect personal information concerning unauthorized access, disclosure, deletion, or modification of information, accidental exposure, misuse, or damage. The Hotel regularly reviews and monitors security measures.
When personal information is required to be disclosed or transferred to third parties and authorized persons, Ramada Olivie Nazareth Hotel ensures that these third parties commit to an adequate and appropriate level of data protection. The Hotel requires contractual commitments from third parties that personal information will be processed solely for the agreed purposes and in accordance with the required confidentiality and security levels.
If you have reason to believe that your communication with Ramada Olivie Nazareth Hotel is not secure (for example, if you suspect that your personal account at the Hotel has been compromised), please contact us immediately as detailed in the “Contact Us” section below.
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Data Retention Period
29. Subject to legal provisions, Ramada Olivie Nazareth Hotel will retain personal information for the period necessary to fulfill the following:
29.1. The purposes for which the personal information was provided.
29.2. Business interest of Ramada Olivie Nazareth Hotel, including information retention.
29.3. Requirement to retain information that may be relevant to regulatory investigations or legal proceedings.
29.4. Compliance with any law, regulation, legal process, including court orders and/or disclosure required by governmental and other authorities.
29.5. To fulfill the legitimate interest of Ramada Olivie Nazareth Hotel and third parties, including defense against legal proceedings and more.
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Sensitive Information
30. Unless specifically requested, Ramada Olivie Nazareth Hotel asks not to provide or disclose sensitive personal information (e.g., social security numbers, data concerning race or ethnic origin, political opinions, religion, ideology, or other beliefs, health, biometric data, or genetic data, criminal history, administrative or criminal proceedings, and sanctions) while using the Services or in any other way.
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Use of Services by Minors
31. Ramada Olivie Nazareth Hotel does not knowingly collect personal information from individuals under the age of 18.
32. The Hotel collects personal information from individuals under the age of 18 as part of the guest registration process, but always subject to obtaining parental or guardian consent.
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Updates
33. The Company reserves the right to change and update this Privacy Policy from time to time at its sole discretion without notice. It is the users’ responsibility to be aware of any changes made to the privacy policy.
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Cookies
34. Like many other websites, to enhance user experience on the website and web pages, Ramada Olivie Nazareth Hotel uses “cookies.” Cookies, in themselves, do not provide the Hotel with personally identifiable information unless the user chooses to provide such information (e.g., by registering for one of the services). However, if you choose to provide personally identifiable information on the site, this information will be linked to the data stored in the cookie.
35. A “cookie” is a small text file containing small amounts of information that the site places on a computer or mobile device. Cookies are designed to help the computer or device remember something the user did on the site, such as remembering that the user logged in or which and how many buttons were pressed.
36. Ramada Olivie Nazareth Hotel uses cookies as a tool to understand site usage and improve the content and offers on the site. This is done to personalize the user experience on the Hotel’s web pages, offering relevant products, programs, and services, as well as targeted advertising.
37. Disabling Cookies: Your browser may allow you to control cookies; some browsers can provide settings that prevent the collection of cookies. If you do not agree to the use of cookies, please disable cookies according to your browser settings. Please note that certain features of the site may not function properly after disabling cookies. Some third parties operating certain types of cookies provide automatic cookie disable tools. You can view a list of cookies operated by third parties and a link to their automatic disable tool. In other cases, you can disable cookies using a third-party management tool.
38. The Company uses various types of cookies:
38.1. Session Cookies: These cookies are stored temporarily during browsing and are deleted from the device after closing the browser. We use session cookies to support site functionality and understand your site usage, such as the pages visited, the links used, and the time spent on each page.
38.2. Essential Cookies: These cookies are necessary for the site’s operation.
38.3. Functional Cookies: We use functional cookies to save site settings – settings such as preferred currency when checking hotel prices on the site. Ramada Olivie Nazareth Hotel uses functional cookies also to store data so that these data can be easily found on your next visit. Some functional cookies are essential for viewing maps or videos on the site. The Company uses Flash cookies for certain animated content.
38.4. Persistent Cookies: These cookies are not deleted when the browser is closed but are saved on the device for a set period or until deletion. On each visit to the site, the server that set the persistent cookie will recognize the persistent cookie stored on your device. The Company uses persistent cookies to store your preferences so that they are available for you on your next visit.
38.5. Targeting and Advertising Cookies: The use of these cookies is for collecting your information to help the Hotel improve products and services and to display targeted ads that Ramada Olivie Nazareth Hotel believes will be relevant to you. The Hotel uses targeting cookies on the website for various marketing initiatives and campaigns. The Hotel also uses analytics cookies and other technologies to promote advertising.
38.6. Analytics Cookies: These cookies collect information about your site usage and allow the Hotel to improve the site’s performance. These cookies provide the Hotel with aggregate information used to monitor site performance, count visits on each page, identify technical errors, examine how users reach the site, and measure the effectiveness of targeted ads and campaigns.
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The website uses third-party cookies:
39.1. Google Analytics Cookies: These cookies are used to collect information about user site usage. Ramada Olivie Nazareth Hotel uses this information to create reports and improve the site. These cookies collect information anonymously, such as determining the number of visitors, where users came to the site from, and which buttons the user clicked on. To read Google’s privacy policy regarding Google Analytics, to disable Google Analytics cookies. Google cookies include Google AdWords & DoubleClick for marketing, advertising, and retargeting. These enable identifying visitors on our advertising partners’ sites and contacting them with ads and information based on interest. To learn more about Google AdWords & DoubleClick cookies.
39.2. Facebook Cookies: These cookies are used for interest-based advertising, i.e., ads that you may like based on your activity on non-Facebook sites. These cookies collect information from your site visit and allow the promotion of ads via Facebook platforms. To read more about Facebook’s interest-based ads, to disable Facebook’s interest-based ads – please follow Facebook’s instructions. More information about Facebook’s privacy policy can be found.