- General
1.1. Parts of the website and these terms and conditions are written in masculine form for convenience only but are intended for both men and women equally.
1.2. The websites www.ramadanazareth.com and www.ramadanazareth.com.co.il (hereinafter: “the website”) are exclusively owned by Olivie Ltd. (hereinafter: “the company”). The website provides information about the company’s hotel (hereinafter “the hotel”: Ramada Olivie Nazareth Hotel), services offered by the hotels, prices, promotions, and more. Vacation packages can be purchased through the website subject to these terms and conditions.
1.3. The purchase of the aforementioned vacation packages (hereinafter: “the services”) via the website will be done as detailed below. It is clarified that ordering the services is a binding procedure for all intents and purposes and is equivalent to ordering rooms by any other means directly with the company’s Internet/reservations department.
- Terms of Use:
2.1. Any person accessing the website and/or purchasing and/or wishing to purchase services through the website (hereinafter: “the user”) declares and undertakes that they are aware of these terms and conditions, have read and understood them, and agree to their provisions, and that they and/or anyone on their behalf will not have any claim and/or demand against the company and/or the website and/or its operators/owners/managers/employees or anyone on their behalf, directly or indirectly.
2.2. The user is allowed to use this website only for ordering and purchasing services and/or receiving information. It is forbidden to use the website for any purpose other than as specified in these terms and conditions, and the company reserves all rights in this regard. Illegal use of this website and/or information contained therein violates copyright or other laws related to it.
2.3. Any person who holds a valid credit card from the following credit card companies: American Express, MasterCard, Isracard, Visa Leumi, may purchase services through the website. Payment for these orders will be made at the hotel only on the day of arrival, and the credit card will be used for security purposes only (except for non-refundable bookings). During holidays and peak periods, the company may charge the cost of the vacation and/or vacation package in advance.
2.4. The company will not be responsible for the content and nature of the information presented and published on the website on behalf of the company, especially regarding information originating from third parties. The user will have no claim and/or demand against the company and/or the website in this regard.
2.5. All images displayed on the website are for illustration purposes only. Differences and changes may occur between the appearance of the products in the picture and their appearance in reality.
2.6. The website may contain links to other websites (hereinafter: “linked sites”). The links are intended for user convenience only. The company is not responsible for the links and/or linked sites and/or the information contained therein, their validity, accuracy, and legality. Any use and/or access to the links and/or linked sites is at the sole responsibility of the user. To link and/or display the website www.ramadanazareth.co.il on other sites, the company must be contacted for written approval. It is clarified that the company may refuse for any reason and without explanation.
2.7. The company has the right, at its sole discretion and without notice, to change from time to time the terms and conditions, terms of use of the site, site structure, content, appearance, scope, and availability of the services offered therein, and any other aspect related to the site and its operation. These changes will take effect from the date of their publication on the site unless expressly stated otherwise.
2.8. The company and/or its website operators and/or its owners and/or its managers and/or its employees and/or any of them or anyone on their behalf shall not bear any responsibility for the server through which the site operates, including ensuring that the server is free from viruses and/or other components that may harm the user’s personal computer when browsing the site and/or purchasing services through the site and/or any other use of the site, and the user will have no claim and/or demand against the company and/or any of its website operators and/or its owners and/or its managers and/or its employees and/or anyone on their behalf regarding such damage.
2.9. The company is not responsible for any damage of any kind resulting from failure and/or delay of any kind resulting from the use of the site and/or attempt to use the site, including for ordering services and/or information, and the user will have no claim and/or demand against the company in this regard.
2.10. The company is not responsible for any illegal activity that may be conducted by any user on the site and/or any other entity over which it has no control.
2.11. The company has the right to prevent or terminate any user’s access to any part of the site, and the user will have no claim and/or demand against the company in this regard.
2.12. Any dispute and/or disagreement related to these terms and conditions and/or the site, if and when it arises, will be resolved in Israel according to Israeli law only and in the competent courts of Tel Aviv-Yafo only.
- Buyer Information
3.1. A user who wishes to purchase services through the site will be required to enter all the details as required on the site (hereinafter: “purchase details”).
3.2. The company is not responsible, directly or indirectly, for a case where the purchase details were not recorded in the system and/or for any technical or other problem preventing the user from purchasing services through the site.
3.3. The owners of the site and/or its operators and/or its owners and/or its managers and/or its employees and/or anyone on their behalf will not be responsible for any error made by the user in entering the purchase details, including but not limited to an error in selecting the vacation package, date, number of beds, meals, and any other service ordered by the user through the site, and the user hereby declares that they will have no claim and/or demand in this regard.
3.4. It is hereby clarified that entering false purchase details is a criminal offense, and the company will be entitled to take all measures available to it according to the law against those who submit false details, including damage claims for damages that may be caused to the site, its operators, and/or anyone on their behalf.
3.5. The site is intended for reservations of individual customers only and is not intended for group reservations of more than 10 rooms for the same hotel on the same date.
3.6. The company may not approve the reservation request for any reason at its sole discretion without explanation, and the user will have no claim and/or demand against the company in this regard.
3.7. Credit card promotions: It will be clarified that in collaborations between the company and credit card companies (such as Visa, American Express, Isracard, etc.) that grant a discount and/or benefit to the customer, the customer must pay with the credit card that entitles the holder to the discount (hereinafter: “entitled card”) according to the terms of the collaboration. A transaction made with a credit card that is not the entitled card will be charged at full price. To avoid doubt, it will be clarified that owning an entitled credit card or presenting it at the hotel does not entitle the holder to a discount, and payment with the entitled card is a condition for receiving the discount and/or benefit.
- Changes and Cancellations:
4.1. Reservation Change: An existing reservation change cannot be technically made directly on the site. A customer who made a reservation and wishes to change it should do so via email: [email protected] or [email protected], or by phone at 048878888.
4.2. Reservation Cancellation: A customer who made a reservation through the site receives a username and password on the reservation confirmation they made. Reservations made on the site can be canceled by providing a “cancellation notice”; the cancellation can be made from the “My Reservations” tab located at the bottom of the homepage. The customer is required to enter the appropriate username (email address) and password received with the reservation confirmation. After entering the username and password, the reservation can be canceled using the “Cancel” button, provided the reservation meets the cancellation terms of the pricing list. The reservation cancellation is subject to the cancellation policy defined in the terms and conditions.
4.3. Cancellation Policy: Canceling a reservation up to 48 hours before arrival at the hotel – no charge. Canceling a reservation less than 48 hours before arrival at the hotel incurs a one-night charge. In July, August, and Israeli holidays, canceling a reservation less than 7 days before arrival incurs a one-night charge. In the event of no-show without cancellation notice, a full charge for the entire stay will apply. If the reservation does not meet the cancellation conditions and the cancellation button does not appear in “My Reservations,” please contact the reservations department at 048878888 or by sending an email to [email protected]. For additional questions/requests/inquiries, please leave a message in “Contact Us” or call our reservations center at 048878888, and we will return to you as soon as possible.
4.4. Initiated Cancellation: The company may not approve the reservation or cancel it for any reason – within 3 business days from the reservation date. In any case of cancellation and/or non-approval initiated by the company, the company will notify the customer in writing. If the reservation is not approved by the company, no reservation charge will be made. If the reservation is canceled by the company, a full refund of the reservation cost will be made if the charge was actually made to the payment method used for the reservation. The customer waives in advance any claim against the company in this regard.
4.5. We do everything to maintain customer confidentiality and undertake not to transfer credit card details to third parties except by court order.
4.6. Transaction Cancellation in accordance with the Consumer Protection Regulations (Cancellation of Transaction) 2010 and the Consumer Protection Law 1981: Reservations can be canceled (according to cancellation terms) by registered mail, fax 048878889, or verbally at the hotel. All in accordance with the cancellation conditions, subject to providing full identification details of the reservation: hotel name, reservation name, stay date, and reservation confirmation number.
- Check-In and Check-Out:
Check-in: From 15:00. Check-in on Saturdays and holiday evenings is approximately two hours after the end of Shabbat/holiday. Check-out: Until 11:00. Arrival and/or departure before or after these hours are subject to prior approval and incur an additional fee at the sole discretion of the company.
- Ownership and Copyright:
6.1. The copyright on the website and any other module related to the website is the exclusive property of the company only.
6.2. It is forbidden to copy, distribute, publish, sell, photograph, or change the information appearing on the site or any part of it without written consent from the company. This applies whether the information or part of it is owned by the company or by a third party.
6.3. The company retains all copyrights on the site exclusively and reserves the right to close or change the site at any time at its sole discretion.
- Miscellaneous:
7.1. The number of places in the company’s hotels is limited, and reservation execution is on a space-available basis only.
7.2. The company reserves the right to cancel or change the reservation conditions and all the prices published on the site at any time, and the user, including after the reservation, will not have any claim and/or demand regarding this, even if the company requires an additional fee after the reservation is made.
7.3. The prices published on the site in Hebrew are for Israelis only and in new shekels, including VAT after discounts and weighted.
7.4. Wherever prices are listed on the site in dollars, the amount to be paid will be calculated according to the exchange rate set by the Bank of Israel on the payment day, the order day through the site, or the start of the stay at the hotel, whichever is higher.
7.5. There are no double promotions and discounts.
7.6. The stay at the hotel will start on the first day specified in the reservation from 15:00 until 11:00 on the departure day.
7.7. Reservations and accommodation for children and youth under the age of 18 will be allowed only when accompanied by an adult over the age of 21 staying at the hotel throughout the vacation.
7.8. Regarding hotel stay – a baby is considered up to 2 years old, and a child is considered between 2-12 years old and will also be charged.
7.9. The user must ensure data accuracy and precision when entering data during reservation execution. The company will not be responsible for any error of any kind made by the buyer in entering the purchase details, including errors in selecting the hotel, date, number of beds, and any other service ordered by the buyer through the site.
7.10. To link or display the website www.ramadanazareth.com and www.ramadanazareth.co.il on other internet sites so that the site is a “linked site,” written permission must be obtained from the company.
7.11. The images on the site, such as room/hotel images, are for illustration purposes only.
7.12. It is forbidden to bring animals into the hotel premises except for guide dogs.
7.14. It is forbidden to remove equipment from guest rooms. Guests should provide their towels for water sources outside the resort.
7.15. Smoking is not allowed within the hotel except in designated areas.
7.16. The user undertakes on their behalf and behalf of all other guests to maintain the premises and not cause any intentional and/or negligent damage to the site, including all equipment therein. The user confirms that in the event of any damage, the credit card above will be charged the full cost of the damage.